WHATSAPP THREADLive
Can I visit the project this Saturday?
Yes. Would morning or afternoon work better?
Answer grounded from inventory + site-visit slotsCampaign + AI + Automation WhatsApp
Turn WhatsApp campaigns into real customer conversations.
Send approved WhatsApp campaigns, automate AI replies, manage conversations, respect opt-outs, and track every lead from one organised workspace.
01Template-safe sends
02Grounded AI replies
03Delivery/read tracking
04Opt-out handling
LIVE WORKSPACECustomer journey board
LEMURA / OPERATIONS CANVASTemplateSite visit invite Audience12,400 contacts KNOWLEDGE3 sources matched DELIVERY SIGNAL87.4% delivered CALL SUMMARYLead wants site visit Service window open
Campaign launchREADY
Approved • Utility
Real estate leads
Queued74%
Project brochure, inventory sheet, visit calendar.
Read and reply states synced.
Budget and timeline captured.
APPROVED CAMPAIGNSCUSTOMER LISTSTEMPLATE QUEUESGROUNDED AI REPLIESKNOWLEDGE SOURCESDELIVERY SIGNALSNUMBER HEALTH GUARDVOICE FOLLOW-UPHUMAN HANDOFFAPPROVED CAMPAIGNSCUSTOMER LISTSTEMPLATE QUEUESGROUNDED AI REPLIESKNOWLEDGE SOURCESDELIVERY SIGNALSNUMBER HEALTH GUARDVOICE FOLLOW-UPHUMAN HANDOFF
Product overview
From WhatsApp campaign to qualified conversation.
Lemura helps businesses manage contacts, launch approved campaigns, automate AI replies, track every response, and focus on the leads that matter.
01Campaigns
WhatsApp campaigns that behave like operations.
Build template-safe campaigns, schedule sends, and monitor each message lifecycle without turning customer outreach into a blind blast.
02Contacts
Reusable lists for every audience.
Organise leads, customers, segments, and campaign groups without repeatedly uploading the same spreadsheet.
03AI replies
AI answers from approved business knowledge.
Use company knowledge, campaign context, and conversation history to suggest replies that stay useful and controlled.
04Voice agents
Expand from messages into live conversations.
Create voice workflows for qualification, booking, support triage, transcripts, summaries, and usage tracking.
Workflow
A controlled path from audience to qualified lead.
Import contacts, launch approved WhatsApp campaigns, let AI handle replies, and turn real customer intent into clear next actions.
01Setup
Connect
Link WhatsApp assets, phone numbers, approved templates, and customer data.
Assets linked
02Audience
Organise
Prepare reusable contact lists, campaign segments, and knowledge sources.
Lists ready
03Queue
Launch
Schedule campaigns with queue-based delivery and per-number rate controls.
Rate safe
04Reply
Respond
Let AI draft replies using knowledge, service-window context, and customer intent.
Window aware
05Learn
Improve
Track sends, reads, replies, opt-outs, leads, and cost signals.
Next actions
Product stories
Operations that feel like a hands-on paper command desk.
Structured campaign controls, grounded AI, analytics, and voice workflows are shown as tactile paper records your team can scan and act on.
Campaign control01
Send responsibly, not randomly.
Campaigns are prepared like operating workflows: approved templates, target lists, queue rules, retries, and status visibility.
- Template selection
- Scheduled sending
- Rate limiting
- Duplicate-send protection
Safe send
SignalREADY
01Template selection
02Scheduled sending
03Rate limiting
04Duplicate-send protection
Reply intelligence02
Ground AI in what your team trusts.
Answers come from workspace knowledge, campaign knowledge, customer context, and recent messages—with handoff when confidence is low.
- Knowledge sources
- Conversation context
- Service window awareness
- Human escalation
Grounded
SignalMATCHED
01Knowledge sources
02Conversation context
03Service window awareness
04Human escalation
Analytics03
See what happened after you pressed send.
Follow the journey from sent to delivered, read, failed, replied, opted-out, and qualified.
- Status sync
- Reply tracking
- Failure visibility
- Next action notes
Measured
SignalSYNCED
01Status sync
02Reply tracking
03Failure visibility
04Next action notes
Voice workflows04
Move from text follow-up to live AI calls.
Use voice-agent workflows for triage, booking, qualification, summaries, and usage visibility as part of the broader Lemura platform.
- Inbound/outbound calls
- Lead qualification
- Transcripts
- Cost tracking
Voice-ready
SignalROLLING OUT
01Inbound/outbound calls
02Lead qualification
03Transcripts
04Cost tracking
Sender health
Your number's health, on autopilot.
Most tools blast your whole list and hope the number survives. Lemura runs every campaign through the Number Health Guard—an algorithm that watches quality in real time and eases off before Meta ever penalises your number.
Number Health Guard
Static rate limits only cap how fast you send. The Guard goes further—it reads live quality after every batch and actively steers the send so your number stays GREEN and keeps its messaging tier.
KeptGREEN
SpeedAUTO
Blind blastsZERO
Health92GREEN
- Canary
- Observe
- Normal
- Complete
01released 5 canary of 1,000 — watching
02health 92 → NORMAL; released 100
03read-rate healthy — speeding up safely
01
Canary-first launch
Every campaign proves itself on a tiny slice before the full audience is ever touched.
Audience02
Live health score
Reads, failures, and opt-outs are scored after every single batch—not once a day.
Signals03
Auto-throttle & abort
Sending slows down—or stops outright—the moment quality dips. No one has to babysit it.
Control loop04
Right-time delivery
Messages land in the customer's daytime, never the middle of their night.
Windows05
Frequency caps
Ramp ladders and per-contact limits stop over-messaging and audience fatigue.
Anti-fatigue06
Self-healing recovery
If a number takes a hit, it rests and eases back automatically until quality returns.
RecoveryAI replies
Answers grounded in the knowledge your team trusts.
Customer messages, approved business context, and conversation history come together as one safe WhatsApp reply workflow.
Customer messageInbox 24h
Is the two-bedroom unit available, and can I schedule a visit on Saturday?
Checking approved knowledge...
Knowledge sources4 matched
01
Project inventory2-bed units available
02
Property brochureFloor plan and amenities
03
Site visit timingsSaturday 10 AM-5 PM
04
Campaign contextOffer visit booking
Yes, selected two-bedroom units are currently available. Site visits are offered on Saturday between 10:00 AM and 5:00 PM. Would you prefer a morning or afternoon slot?
Service window openHuman handoff available
Suggested reply ready
Use cases
One platform. Different customer journeys.
A paper-card wall for the teams that need WhatsApp, AI replies, and voice workflows to work together.
REAL ESTATE
Qualify leads before sales calls.
Ask budget, location, property type, and visit timing through WhatsApp before routing the lead.
Fewer unproductive follow-up calls.CLINICS
Remind patients and answer visit questions.
Send appointment reminders, collect confirmations, and answer timing or document questions from approved knowledge.
More organised front-desk work.ECOMMERCE
Keep buyers updated after purchase.
Send order updates, support replies, return instructions, and post-purchase follow-ups.
Clearer customer communication.EDUCATION
Guide students from enquiry to counselling.
Share course details, collect intent, and hand over serious enquiries to counsellors.
Better lead prioritisation.MARKETING
Launch product campaigns safely.
Use approved templates, contact lists, scheduling, and tracking instead of manual broadcast chaos.
Cleaner campaign operations.SUPPORT
Triage common questions quickly.
Resolve repetitive questions from a controlled knowledge base and escalate complex cases.
Lower manual response load.INSURANCE
Structure enquiry follow-ups.
Collect plan interest, location, age band, preferred call time, and route to the right team.
More complete lead data.EVENTS
Convert registrations into attendance.
Send reminders, agenda updates, venue details, and post-event follow-up sequences.
Fewer missed touchpoints.Pricing calculator
Estimate message, AI reply, and voice usage before launch.
Rates here are illustrative. Meta, BSP, model, telecom, and regional charges may vary. Edit the config file when you know your exact commercial rates.
Estimated total₹10,825
- Messaging
- ₹8,800
- AI replies
- ₹75
- Voice
- ₹1,950
- Per conversation
- ₹1
Security and reliability
Careful delivery controls for every customer conversation.
Practical safeguards, clear permissions, queue discipline, and visible audit signals for teams that cannot treat WhatsApp outreach like a blind blast.
Operational control file10 active safeguards
01
Tenant-isolated dataWorkspace boundaries stay explicit
controlled02
Role-based accessTeam permissions stay controlled
verified03
Encrypted credentialsSecrets are handled as locked assets
controlled04
Meta webhook verificationOnly trusted events enter the system
verified05
Queue-based deliveryCampaign sends move through a visible queue
controlled06
Per-number rate limitingNumbers are protected from reckless volume
verified07
Idempotent sendsRetries avoid duplicate customer messages
controlled08
STOP opt-out handlingCustomer consent changes are respected
verified09
Audit-friendly loggingImportant delivery actions leave a trail
controlled10
Human escalation controlsRisky conversations can move to a person
verifiedResources
Field notes for WhatsApp, AI replies, and voice operations.
Rough paper guides, playbooks, and operating notes your team can turn into real campaign workflows.
Guide
Template rulesWhatsApp template categories explained
Understand marketing, utility, authentication, and service conversation categories.
Playbook
Campaign planReal estate WhatsApp campaign plan
A practical lead follow-up flow from first enquiry to site visit booking.
Ops note
AI guardrailsAI replies customers can trust
How knowledge grounding, confidence labels, and handoff make AI replies safer.
FAQ
Clear answers before your team starts building.
Direct product answers on rough paper notes, without overclaiming or fake customer proof.
No guesswork
Question file9 answers
01What is Lemura?Start here
Lemura is a customer-engagement workspace for WhatsApp campaigns, AI replies, knowledge bases, analytics, and voice-agent workflows.
02Do I need a WhatsApp Business Account?Setup
Yes. Lemura is designed around WhatsApp Business workflows and approved Meta templates.
03Can Lemura send bulk WhatsApp campaigns?Campaigns
It can help run campaign sends using approved templates, contact lists, scheduling, queueing, and delivery tracking. It is not positioned as a spam tool.
04How does Lemura protect my WhatsApp number’s quality rating?AI reply
The Number Health Guard runs every campaign as a control loop: it sends a small canary first, scores live reads, failures, and opt-outs after each batch, and automatically slows, pauses, or recovers the number before quality drops—so you keep your GREEN rating and messaging tier.
05Can AI reply automatically?Window
Lemura can generate grounded replies from business and campaign knowledge. Teams can configure how much human review or handoff they need.
06What happens outside the 24-hour window?Knowledge
The workflow should follow WhatsApp rules and use approved templates or human review where required.
07Can I upload my business knowledge?Teams
Yes. The website is designed around workspace, campaign, product, and FAQ knowledge sources.
08Does Lemura support multiple teams?Voice
The product positioning includes multi-tenant workspaces, team roles, and isolated customer data.
09Is voice calling available?Start here
Voice agents are framed as an expanding Lemura capability for qualification, booking, summaries, and support triage.
Ready to launch
Turn every campaign into a customer conversation.
Bring WhatsApp campaigns, AI replies, customer knowledge, analytics, and voice workflows into one organised operating layer.